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| Case
Sudy 1 - Tailored Programme |
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| Terms
of Reference |
- To
provide a TQM/Continuous Programme for the whole employee
group of a major manufacturer.
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| Objectives |
- To
ensure the organisation was customer focused.
- To
ensure everyone became 100% successful in achieving
their task.
- To
build a team orientated culture.
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| Process
of delivery |
- A
designed programme which was to be in short bursts
over a 3 month period for all employees including
Senior Managers.
- A
pilot programme was run with KBA tutors. This was
then extended to a number of further groups.
- The
programme covered key aspects:
- Change
- Quality
Customer/Supplier partnerships
- Problem
Solving Techniques
- Teams
and Communications
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- The
programme was practical in nature and involved the
delegates working in problem solving groups.
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| Outcomes |
- A
shared Quality and Team language has developed.
- Better
Team work has helped to increase Productivity and
Profitability.
- Some
problems tackled have led to significant savings/
improvements.
- Individuals
are well prepared to take part in Kaizen activities.
- The
programme has continued into further phases because
of the benefits.
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| Duration
of Project |
- 2
years, weekly involvement
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